Quick overview and problem-solving

Digital Portals for
: Greater Transparency

Service portal for debtors and client portal for businesses – secure, transparent, and available at all times.

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Two portals – one goal:
Clarity in receivables management

While debtors can resolve outstanding claims on their own through the service portal,
business owners can access all relevant information regarding the debt collection process through the client portal.

Available 24/7

Available around the clock—regardless of office hours.

GDPR-compliant

All data is processed in accordance with data protection laws.

Encrypted transmission

Access restricted to authorized users; secure connection.

Simple & easy to understand

Designed to be accessible and intuitive to use in accordance with the BFSG.

For Your Business

Client Portal:
This is how modern accounts receivable management works

The BID Client Portal brings together all relevant information and processes in one place.

- All relevant key figures and trends at a glance
- up-to-date, well-organized, and easy to navigate
- Central overview of all ongoing and completed processes
- Status, amounts, deadlines, and related documents can be viewed transparently and easily at any time
- All relevant key figures and trends at a glance
- up-to-date, well-organized, and easy to navigate

Transparency

Real-time file overview: See at a glance what the status of each file is.

Time savings

Available 24/7: No opening hours or hold times—your dashboard is always accessible.

Security

GDPR-compliant, role-based, and reliable

Flexibility

Roles & Access Rights: Grant access to your team in a personalized and secure way.

For your debtors

Service Portal:
Resolve claims online

The BID Service Portal offers debtors a simple way to settle outstanding balances online, arrange payment plans, or contact us directly—securely, transparently, and without any wait time.

All outstanding amounts, due dates, and payment details are clearly broken down and available for viewing at any time.
Transparency Due dates Documents
Flexible payment options—no phone calls or correspondence required.
Feel free to contact us directly and easily to ask questions or discuss a solution.
Transparency Due dates Documents

This conserves resources on both sides—and increases the
likelihood that your debtors will remain customers in the long term.

Modern debt collection using digital processes

With our client portal for businesses and our service portal for debtors, we provide an efficient, transparent, and secure online experience—24/7.

Whether it's paying bills, setting up payment plans, or keeping track of ongoing cases, every user group can find the features they need for their daily tasks on the right portal.

Let's work together

We provide comprehensive support for your claims—tailored to your specific needs.

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Frequently Asked Questions

How do I get access to the client portal?

As a BID client, your account will be set up once the contract is signed. You will receive an invitation via email.

Is there a fee to use the portal?

Access to the client portal is included in the scope of services for BID clients.

Can multiple employees from my company access the portal?

Yes. One person in your company will be granted admin privileges and will be able to create and manage additional users.

How secure is my data on the portal?

All data is processed in compliance with the GDPR and transmitted in encrypted form. Access rights can be assigned on an individual basis.

Digital Portals for : Greater Transparency